We build the automation infrastructure small businesses couldn't afford before AI.
Meet the team building automation infrastructure for small and mid-sized businesses.
We build the automation infrastructure small businesses couldn't afford before AI.
WinAI exists to make enterprise-grade automation accessible to small and mid-sized businesses. We combine AI agents, workflow automation, and clean data integration into systems that run quietly in the background — so owners and teams can focus on the work only humans can do.
Vincent Duong
Founder & CEO
WinAI is an AI automation studio for small and mid-sized businesses in the United States. We design and deploy custom AI agents and workflow automations so owners stop paying humans to copy data between tools. The company is led by Vincent Duong, Founder & CEO, a former enterprise AI architect who started WinAI after watching capable operators lose days to intake, follow-up, and reconciliation — work that already has a clear trigger, a system of record, and a definition of done.
Enterprise teams have had this stack for a decade: orchestration, APIs, audit logs, human review. The gap was never the models. It was packaging — a scoped first workflow, a price on the website, and a calendar instead of a six-week discovery SOW. That is the product. Plans start at $499/mo for one automation and $999/mo when a business is ready to connect more than one department. Custom work exists for multi-system environments that need dedicated engineering.
We are opinionated about what not to automate. If a process is still changing weekly, if nobody owns the data, or if the “workflow” is actually a strategy debate, we will tell you to wait. The implementations that pay back in 90 days are unglamorous: order intake, lead routing, appointment reminders, invoice matching, internal FAQs that currently live in someone's head. We instrument those handoffs, keep a human queue for exceptions, and measure hours saved instead of demo theatrics.
Enterprise systems, small-business constraints
Vincent spent years designing AI and integration architecture for teams that already had platform budgets, data teams, and six-month roadmaps. WinAI exists because most operators do not. The same patterns — agents, workflow orchestration, clean handoffs — can run in a 12-person company if the scope is honest and the first workflow is boring on purpose.
Human-in-the-loop by default
We do not “set it and forget it” on anything that can hurt a customer or a ledger. Automations classify, route, remind, and draft. People approve exceptions, refunds, clinical notes, and anything that needs judgment. That split is how we keep error rates down without asking the owner to babysit a bot.
Build in the tools you already pay for
Most of the ROI is in connecting systems you already own: HighLevel, Google Workspace, Shopify, a helpdesk, a spreadsheet that became a database. We integrate first and invent last. If a workflow needs a new tool, we say so before we build.
How we work with you
01 Discovery
A free 30-minute audit maps the repetitive work, the systems of record, and the one workflow worth automating first. You leave with a written recommendation — Starter, Growth, or “not yet” — not a pitch deck.
02 Build
We implement in 2–4 weeks for a single workflow: access, test cases, exception queue, and a handoff walkthrough. Scope changes are quoted before they land in production.
03 Run
Monthly or bi-weekly reviews (plan-dependent) catch drift, new edge cases, and the next automation once the first one is stable. Support is email on Starter and priority on Growth.
If you want a tour of a live system, book the consultation. We will map one workflow, estimate effort in plain language, and tell you whether Starter is enough. No obligation, and no fake urgency — just a clearer picture of where automation actually saves time in your shop.
Built for the businesses that can't afford downtime
Retail & E-commerce
Automate order processing, inventory syncing, and customer support so you can handle peak volume without peak stress.
Healthcare
Streamline scheduling, intake, and follow-ups while keeping sensitive workflows accurate and consistent.
Finance
Reduce manual data entry and reconciliation with automations built for accuracy and auditability.
Ready to Transform Your Business?
Book a free consultation and we'll map out where AI automation can save you the most time.