Retail & E-commerce·Anonymized retail client
End-to-end order intake automation
Replaced manual order triage with an AI agent that validates, routes, and confirms every order.
40%
Time saved
on daily order ops
-92%
Error rate
vs manual entry
3 weeks
Go-live
discovery to production
The challenge & approach
An anonymized multi-channel retailer was still triaging Shopify orders in a shared inbox and a Google Sheet — about 180 orders/day across two warehouses, with a three-person ops pod. We connected Shopify, inventory, and the support mailbox so an agent validates address and SKU, routes pick tickets, and confirms the customer. Exceptions (fraud flags, split shipments, VIP notes) land in a human queue with the full thread attached. Peak week volume no longer means overtime; it means the same three people watching exceptions instead of every order.
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